James Richie
313 lines
11 KiB
PHP
313 lines
11 KiB
PHP
<?php
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// =====================
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// Support Tickets Class
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// =====================
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class SupportTickets extends Base {
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// Variables
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private $current_user_serial = 0;
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private $current_user_id = "";
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private $current_user_name = "";
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private $current_user_email = "";
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private $pagination_size = 20;
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private $pagination_page = 1;
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// =================
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// Class Constructor
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// =================
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public function __construct() {
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set_error_handler(array($this, "displayError"));
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date_default_timezone_set(self::TIMEZONE);
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$this->current_user_serial = $_SESSION[self::USER_SERIAL] ?? 0;
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$this->current_user_id = $_SESSION[self::USER_ID] ?? "";
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$this->current_user_name = $_SESSION[self::USER_NAME] ?? "";
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$this->current_user_email = $_SESSION[self::USER_EMAIL] ?? "";
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$this->pagination_page = $_SESSION[self::PAGINATION_PAGE] ?? 1;
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}
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// ====================
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// View Support Tickets
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// ====================
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public function viewSupportTickets() {
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$supporttickets = $this->getSupportTicketsPage();
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$popovers = (new Popovers())->getPopovers();
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$XML = $this->mergeXML($supporttickets, "<XML/>");
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$XML = $this->mergeXML($popovers, $XML);
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$content = $this->applyXSL($XML, $this->getXSL("viewSupportTickets"));
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$this->displayContent($content);
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}
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// ======================
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// Support Ticket Summary
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// ======================
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public function viewSupportTicketSummary() {
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$supportticket_serial = filter_input(INPUT_POST, "supportticket_serial", FILTER_SANITIZE_NUMBER_INT) ?: 0;
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$supportticket = $this->getSupportTicket($supportticket_serial);
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if ($supportticket->count() == 0) {
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$this->logError("Invalid Support Ticket ({$supportticket_serial}). " . __METHOD__);
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}
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$user_name = $supportticket->record->supportticket_creator;
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$user = (new Users())->getUserByUserName($user_name);
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$XML = $this->mergeXML($supportticket, "<XML/>");
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$XML = $this->mergeXML($user, $XML);
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// echo $XML;
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// die();
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$content = $this->applyXSL($XML, $this->getXSL("ticketSummary"));
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$this->displayContent($content);
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}
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// ====================================
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// Return a Support Tickets Page Object
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// ====================================
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public function getSupportTicketsPage() {
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// Find Criteria
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$find_supportticket = filter_input(INPUT_POST, "find_supportticket") ?: "";
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$find_supportticket = $this->sanitizeString($find_supportticket);
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$this->pagination_size = filter_input(INPUT_POST, "supporttickets_per_page", FILTER_SANITIZE_NUMBER_INT) ?: $this->pagination_size;
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$supporttickets_order_by = filter_input(INPUT_POST, "supporttickets_order_by") ?: "";
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$supporttickets_order_direction = filter_input(INPUT_POST, "supporttickets_order_direction") ?: "";
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if ($supporttickets_order_by === "") {
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$orderby = "supportticket_serial desc";
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} else {
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$orderby = $supporttickets_order_by . " " . $supporttickets_order_direction;
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}
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// Record Count
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$connection = $this->connect();
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$SQL = "select count(*) as count
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from view_supporttickets
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where supportticket_creator regexp :supportticket_creator
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or supportticket_catagory_verbose regexp :supportticket_catagory_verbose
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or supportticket_message regexp :supportticket_message
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or supportticket_status regexp :supportticket_status
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or supportticket_subject regexp :supportticket_subject";
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$statement = $connection->prepare($SQL);
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$statement->bindValue(":supportticket_creator", $find_supportticket);
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$statement->bindValue(":supportticket_catagory_verbose", $find_supportticket);
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$statement->bindValue(":supportticket_message", $find_supportticket);
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$statement->bindValue(":supportticket_status", $find_supportticket);
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$statement->bindValue(":supportticket_subject", $find_supportticket);
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$statement->execute();
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$recordset = $statement->fetch(PDO::FETCH_ASSOC);
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$count = (count($recordset) > 0) ? (integer) $recordset["count"] : (integer) 0;
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// Pagination
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$pagination = filter_input(INPUT_POST, "pagination") ?: "";
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switch ($pagination) {
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case "first" : $this->pagination_page = 1;
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break;
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case "previous" : $this->pagination_page = max(($this->pagination_page - 1), 1);
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break;
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case "next" : $this->pagination_page = ($this->pagination_page + 1);
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break;
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case "last" : $this->pagination_page = ($count / $this->pagination_size);
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break;
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}
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$offset = (($this->pagination_page * $this->pagination_size) - $this->pagination_size);
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$start = ($offset + 1);
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$end = min($count, (($start + $this->pagination_size) - 1));
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// Data
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$SQL = "select view_supporttickets.*
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from view_supporttickets
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where supportticket_creator regexp :supportticket_creator
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or supportticket_catagory_verbose regexp :supportticket_catagory_verbose
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or supportticket_message regexp :supportticket_message
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or supportticket_status regexp :supportticket_status
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or supportticket_subject regexp :supportticket_subject
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order by {$orderby}
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limit {$this->pagination_size}
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offset {$offset}";
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$statement = $connection->prepare($SQL);
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$statement->bindValue(":supportticket_creator", $find_supportticket);
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$statement->bindValue(":supportticket_catagory_verbose", $find_supportticket);
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$statement->bindValue(":supportticket_message", $find_supportticket);
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$statement->bindValue(":supportticket_status", $find_supportticket);
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$statement->bindValue(":supportticket_subject", $find_supportticket);
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$statement->execute();
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$supporttickets = $this->getTableXML("supporttickets", $statement);
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foreach ($supporttickets as $supportticket) {
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$html_message = trim(strip_tags($supportticket->supportticket_message));
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$supportticket->supportticket_message_raw = $html_message;
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}
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// Insert Pagination Attributes
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$supporttickets->addAttribute("count", $count);
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$supporttickets->addAttribute("start", $start);
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$supporttickets->addAttribute("end", $end);
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$supporttickets->addAttribute("page", $this->pagination_page);
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$_SESSION[self::PAGINATION_PAGE] = $this->pagination_page;
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return $supporttickets;
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}
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// ====================
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// Start Support Ticket
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// ====================
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public function startSupportTicket() {
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$step = filter_input(INPUT_POST, "step") ?: "prompt";
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switch ($step) {
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case "prompt":
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$user = (new Users())->getUser($this->current_user_serial);
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$dropdowns = (new Dropdowns())->getDropdowns();
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$XML = $this->mergeXML($user, "<XML/>");
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$XML = $this->mergeXML($dropdowns, $XML);
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$content = $this->applyXSL($XML, $this->getXSL("startSupportTicket"));
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$this->displayContent($content);
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break;
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case "send":
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$supportticket_subject = filter_input(INPUT_POST, "supportticket_subject") ?: "";
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$supportticket_category = filter_input(INPUT_POST, "supportticket_category") ?: "";
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$supportticket_category_other = filter_input(INPUT_POST, "supportticket_category_other") ?: "";
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$supportticket_message = filter_input(INPUT_POST, "supportticket_message") ?: "";
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$SQL = "insert into supporttickets
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( supportticket_subject,
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supportticket_category,
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supportticket_category_other,
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supportticket_message,
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supportticket_status,
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supportticket_creator,
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supportticket_created )
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VALUES ( :supportticket_subject,
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:supportticket_category,
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:supportticket_category_other,
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:supportticket_message,
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:supportticket_status,
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:supportticket_creator,
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:supportticket_created )";
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$connection = $this->connect();
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$statement = $connection->prepare($SQL);
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$statement->bindValue(":supportticket_subject", $supportticket_subject);
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$statement->bindValue(":supportticket_category", $supportticket_category);
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$statement->bindValue(":supportticket_category_other", $supportticket_category_other);
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$statement->bindValue(":supportticket_message", $supportticket_message);
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$statement->bindValue(":supportticket_status", 5); // Dropdown value of the dropdown type 2 for ticket statuses
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$statement->bindValue(":supportticket_creator", $this->current_user_name);
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$statement->bindValue(":supportticket_created", $this->getTimestamp());
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$statement->execute();
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$supportticket_serial = $connection->lastInsertId();
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// Send Email to Support Center
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$this->sendNotifications($supportticket_serial);
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$this->displayNotice("Support ticket submitted successfully. The Support team will respond as soon as possible.");
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break;
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default:
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$this->displayHome();
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}
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}
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// =============================================
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// Send Support Center Ticket Notification Email
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// =============================================
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public function sendNotifications($supportticket_serial = 0) {
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if (empty($supportticket_serial)) {
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return;
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}
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$settings = $this->getSettings();
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$Environment = (string) $settings->Environment;
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$SupportEmail = (string) $settings->SupportEmail;
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if ($Environment == "Development") {
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return;
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}
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$supportticket = $this->getSupportTicket($supportticket_serial);
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$to = $SupportEmail;
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$subject = "Georgia Housing Report - Support Ticket Submittal";
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$message = $this->applyXSL($supportticket, $this->getXSL("emailSupportTicket"));
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// Send the Email
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(new Email())->sendEmail($to, $subject, $message);
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}
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// ===============================
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// Return an Support Ticket Object
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// ===============================
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public function getSupportTicket($supportticket_serial = 0) {
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$SQL = "select view_supporttickets.*
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from view_supporttickets
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where view_supporttickets.supportticket_serial = {$supportticket_serial}";
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return $this->getTable("supporttickets", $SQL);
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}
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}
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?>
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