347 lines
17 KiB
XML
347 lines
17 KiB
XML
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<?xml version="1.0" encoding="UTF-8"?>
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<xsl:stylesheet xmlns:xsl="http://www.w3.org/1999/XSL/Transform" version="1.0">
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<xsl:output method="html" encoding="utf-8" indent="yes"/>
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<xsl:param name="VERSION">1.0</xsl:param>
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<xsl:param name="PAGE-TITLE">Support Ticket Summary</xsl:param>
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<xsl:param name="PAGE-NAME">supportTicketSummary</xsl:param>
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<xsl:template match="/">
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<script src="js/{$PAGE-NAME}.js?version={$VERSION}"/>
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<!-- iMessage-ish chat CSS -->
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<style type="text/css">
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.ticket-chat {
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background: #f5f5f7;
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border: 1px solid rgba(0,0,0,.1);
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border-radius: 1rem;
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overflow: hidden;
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}
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.ticket-chat-header {
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background: #fff;
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border-bottom: 1px solid rgba(0,0,0,.08);
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}
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.ticket-chat-body {
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height: 520px;
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overflow-y: auto;
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padding: 1rem;
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}
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.msg-row {
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display: flex;
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gap: .5rem;
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margin-bottom: .75rem;
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align-items: flex-end;
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}
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.msg-row.incoming { justify-content: flex-start; }
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.msg-row.outgoing { justify-content: flex-end; }
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.msg-avatar {
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width: 34px;
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height: 34px;
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border-radius: 50%;
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object-fit: cover;
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flex: 0 0 34px;
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}
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.msg {
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max-width: 78%;
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display: flex;
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flex-direction: column;
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gap: .25rem;
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}
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.bubble {
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padding: .6rem .75rem;
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border-radius: 1.1rem;
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line-height: 1.25rem;
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word-wrap: break-word;
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box-shadow: 0 1px 0 rgba(0,0,0,.04);
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}
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.incoming .bubble {
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background: #fff;
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color: #111;
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border-bottom-left-radius: .45rem;
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}
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.outgoing .bubble {
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background: #0d6efd;
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color: #fff;
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border-bottom-right-radius: .45rem;
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}
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.msg-meta {
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font-size: .75rem;
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color: #6c757d;
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}
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.outgoing .msg-meta { text-align: right; }
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.chat-divider {
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display: flex;
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align-items: center;
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gap: .75rem;
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margin: 1.25rem 0;
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color: #6c757d;
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font-size: .75rem;
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}
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.chat-divider:before,
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.chat-divider:after {
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content: "";
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flex: 1;
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height: 1px;
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background: rgba(0,0,0,.10);
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}
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</style>
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<div class="{$PAGE-NAME}">
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<div class="card">
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<div class="card-header bg-primary text-white p-1 ps-3">
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<i class="bi bi-person me-2" aria-hidden="true"/>
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<xsl:value-of select="$PAGE-TITLE"/>
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</div>
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<div class="card-body pb-0">
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<!-- Details -->
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<div class="card card-header rounded p-0 ms-0 me-0 mb-3">
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<div class="card-body p-2">
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<div class="row fs-875 lh-sm">
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<div class="col-lg-6">
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<div class="row">
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<div class="col-3 fw-bold">Category:</div>
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<div class="col-9">
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<xsl:value-of select="//supporttickets/record/supportticket_catagory_verbose"/>
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</div>
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</div>
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<div class="row">
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<div class="col-3 fw-bold">Subject:</div>
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<div class="col-9">
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<xsl:value-of select="//supporttickets/record/supportticket_subject"/>
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</div>
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</div>
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</div>
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<div class="col-lg-6">
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<div class="row">
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<div class="col-3 fw-bold">Created:</div>
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<div class="col-9">
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<xsl:value-of select="//supporttickets/record/supportticket_created"/>
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</div>
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</div>
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<div class="row">
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<div class="col-3 fw-bold">Created By:</div>
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<div class="col-9">
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<xsl:value-of select="//supporttickets/record/supportticket_creator"/>
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<xsl:value-of select="//user/record/user_client_name"/>
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</div>
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</div>
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<div class="row align-items-baseline mt-1">
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<div class="col-3 fw-bold">Status:</div>
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<div class="col-3">
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<select class="form-select form-select-sm" name="supportticketactive" id="supportticketactive" size="1">
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</select>
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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<hr class="mb-2"/>
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<!-- Action Buttons -->
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<div class="buttons mt-1 mb-1">
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<button type="button" class="btn btn-sm btn-primary me-1 mb-1 btnDone">
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<i class="bi bi-box-arrow-left me-2"/>Done</button>
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<button type="button" class="btn btn-sm btn-primary me-1 mb-1 btnPrint">
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<i class="bi bi-printer me-2"/>Print</button>
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</div>
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<hr class="mt-1 mb-3"/>
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<!-- Tabs -->
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<div class="row">
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<div class="col-12">
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<div class="nav nav-tabs" id="nav-tabs" role="tablist">
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<a class="nav-item nav-link active" id="tab-Conversation" data-bs-toggle="tab" href="#pane-Conversation" role="tab" data-tab="Conversation" aria-controls="st-Conversation">
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<i class="bi bi-pen me-1"/>Conversation</a>
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</div>
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</div>
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</div>
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<!-- Tab Content -->
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<div class="tab-content mb-3" id="tab-content">
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<!-- Conversation -->
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<div class="tab-pane show active" id="pane-Conversation" role="tabpanel" aria-labelledby="tab-Conversation">
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<div class="card mb-0 mt-3">
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<div class="card-body pt-2 pb-2">
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<xsl:choose>
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<!-- NOTE: you had count(//supporttickets/record) here.
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That’s the ticket itself, not the conversation.
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This checks conversation messages. Change node if needed. -->
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<xsl:when test="count(//supportticketcomments/record) = 0">
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<div class="col fs-6 text-danger fw-bold fst-italic mt-1 mb-1">
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<xsl:text>There are no Conversation....</xsl:text>
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</div>
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</xsl:when>
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<xsl:otherwise>
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<!-- Chat container -->
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<div class="ticket-chat">
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<!-- Optional header inside tab -->
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<div class="ticket-chat-header px-3 py-2">
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<div class="d-flex align-items-center justify-content-between">
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<div class="d-flex align-items-center gap-2">
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<i class="bi bi-chat-dots text-primary fs-5"></i>
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<div>
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<div class="fw-semibold">Conversation</div>
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<div class="small text-muted">
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<xsl:value-of select="//supporttickets/record/supportticket_subject"/>
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</div>
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</div>
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</div>
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<span class="badge bg-primary-subtle text-primary border border-primary-subtle">
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Ticket
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</span>
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</div>
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</div>
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<!-- Transcript -->
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<div class="ticket-chat-body">
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<div class="chat-divider">Messages</div>
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<!-- Loop messages (oldest -> newest). Adjust sort fields as needed -->
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<xsl:for-each select="//supportticketcomments/record">
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<xsl:sort select="comment_created" data-type="text" order="ascending"/>
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<!-- Determine incoming/outgoing -->
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<xsl:variable name="isOutgoing">
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<xsl:choose>
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<xsl:when test="comment_creator_type = 'STAFF'">1</xsl:when>
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<xsl:otherwise>0</xsl:otherwise>
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</xsl:choose>
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</xsl:variable>
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<xsl:choose>
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<!-- OUTGOING (you/support) -->
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<xsl:when test="$isOutgoing = 1">
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<div class="msg-row outgoing">
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<div class="msg">
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<div class="bubble">
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<xsl:value-of select="comment_message"/>
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</div>
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<div class="msg-meta">
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<xsl:text>You • </xsl:text>
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<xsl:value-of select="comment_created_verbose"/>
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</div>
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</div>
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</div>
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</xsl:when>
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<!-- INCOMING (customer) -->
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<xsl:otherwise>
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<div class="msg-row incoming">
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<!-- You can swap this to a real avatar field if you store it -->
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<img class="msg-avatar" src="assets/img/person/person-f-7.webp" alt="Customer"/>
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<div class="msg">
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<div class="bubble">
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<xsl:value-of select="comment_message"/>
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</div>
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<div class="msg-meta">
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<xsl:value-of select="comment_creator_name"/>
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<xsl:text> • </xsl:text>
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<xsl:value-of select="comment_created_verbose"/>
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</div>
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</div>
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</div>
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</xsl:otherwise>
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</xsl:choose>
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</xsl:for-each>
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</div>
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</div>
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</xsl:otherwise>
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</xsl:choose>
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<div class="buttons mt-2 mb-1">
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<button type="button" class="btn btn-sm btn-primary mt-2 me-1 mb-1 btnAddComment">
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<i class="bi bi-plus-lg me-2"/>Add Comment</button>
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</div>
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</div>
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</div>
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</div> <!-- Conversation -->
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</div> <!-- Tab Content -->
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</div>
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</div>
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</div>
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<!-- Form to Print the Support Ticket Summary -->
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<form style="display:inline;" id="PrintSupportTicketSummaryForm" method="post" action="" target="PrintTab">
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<input type="hidden" name="action" value="print"/>
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<input type="hidden" name="report" value="Print_SupportTicketSummary"/>
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<input type="hidden" name="supportticketserial" value=""/>
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</form>
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</xsl:template>
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<!-- Template for Dropdowns -->
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<xsl:template name="dropdowns">
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<xsl:param name="dropdown-name"/>
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<xsl:param name="current-value"/>
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<option value="">Choose...</option>
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<xsl:for-each select="//dropdowns/record[dropdowntype_name = $dropdown-name]">
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<option value="{dropdown_serial}" data-tokens="{dropdown_value}">
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<xsl:if test="dropdown_serial = $current-value">
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<xsl:attribute name="selected">selected</xsl:attribute>
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</xsl:if>
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<xsl:value-of select="dropdown_value"/>
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</option>
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</xsl:for-each>
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</xsl:template>
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<!-- Existing template kept as-is -->
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<xsl:template match="supportticketsubscriptions/record">
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<tr class="supportticketsubscription-row hoverable" data-supportticketsubscription-serial="{supportticketsubscription_serial}">
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<td class="subscription_title">
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<xsl:value-of select="concat(subscription_title, '-', subscription_description)"/>
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</td>
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<td class="supportticketsubscription_stop_date_verbose">
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<xsl:value-of select="supportticketsubscription_stop_date_verbose"/>
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</td>
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<xsl:choose>
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<xsl:when test="supportticketsubscription_status = 'EXPIRED'">
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<td class="supportticketsubscription_status">
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<span class="badge rounded-pill text-bg-danger">
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<xsl:value-of select="supportticketsubscription_status"/>
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</span>
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</td>
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</xsl:when>
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<xsl:otherwise>
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<td class="supportticketsubscription_status">
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<span class="badge text-bg-success">
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<xsl:value-of select="supportticketsubscription_status"/>
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</span>
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</td>
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</xsl:otherwise>
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</xsl:choose>
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</tr>
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</xsl:template>
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</xsl:stylesheet>
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